The following terms and conditions apply to all bookings made for accommodation at Andelomi Forest Lodge (“Andelomi”, “we”, “us” or “our”).  

By accessing or using the services offered on our website or by booking accommodation at Andelomi, you agree to be bound by these terms and conditions and in the event that you are booking on behalf of others, you warrant that you are authorised to bind those persons to these terms and conditions:

1. AVAILABILITY OF ACCOMMODATION

Availability of accommodation at the rates shown online may be limited and/or restricted to certain periods.  

2. DEPOSIT

Unless otherwise agreed, a 50% deposit is required for all reservations.  Your accommodation will only be secured once we have received your deposit.    You will be required to pay the balance of the accommodation costs when you check-in.  

3. ARRIVAL AND DEPARTURE

Guests may check-in between 14:00 and 20:00 on the date of arrival.  Rooms must be vacated by 10:00 on the date of departure.  Failure to check-out timeously will render you liable for an additional night’s payment unless late checking-out arrangements have been made with us. 

Check-in and check-out times may be varied by agreement with us in advance.

4. CHILDREN

Children are most welcome at Andelomi.  Where a suitable room is available and provided arrangements have been made with us in advance, children under the age of 2 may stay free of charge when sharing a room with a paying adult.  

5. PETS

Subject to pre-approval being granted by us, we may be able to accommodate small pets at no additional charge.  We reserve the right to demand removal of any pets causing a nuisance to guests or staff or damaging or soiling the Andelomi accommodation. 

6. CAR PARKING

Free off-street parking is available for all of our guests.

7. PRICING

All advertised prices are per person per night (unless otherwise stated).  All Andelomi accounts are payable on presentation of invoice.  Prices are subject to change without notice and your price is only guaranteed once you have confirmed acceptance of our quotation and we have received your deposit.

For the avoidance of doubt, prices do include a complimentary breakfast but do not include any incidental charges, which you may incur during your stay (including, for example, in respect of your use of Andelomi's restaurant facilities).  Such charges will be payable by you during the course of your stay at Andelomi.  In the event that you fail to pay any such incidental charges, you hereby irrevocably authorise us to debit your credit or debit card for the amount of any shortfall, whether or not you are present at Andelomi at such time as we debit your card.

8. CANCELLATIONS, AMENDMENTS AND NO SHOWS

All cancellations and any amendments to bookings must be made in writing.

Whilst every effort is made to fulfill requests which you may have in relation to your stay with us, including amendments to bookings, we cannot guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the event that you cancel your booking more than 7 days in advance of your proposed stay at Andelomi, we will refund your deposit less any banking charges that we may have incurred in connection with the booking.  In the event that you cancel your booking less than 7 days in advance of your proposed stay at Andelomi or you fail to arrive on the date that you have booked, you authorise us to retain any deposit paid and debit the debit or credit card that you have provided at the time of your booking for the full amount of the booking notwisthstanding the fact that you may not be present at the time of the transaction.

In the unlikely event that we have to amend or cancel your reservation, we reserve the right to do so.  However, you have the right to:

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• Accept the changed arrangements as notified;  or  

• Make alternative arrangements with us;  or  

• Cancel your reservation and receive a full refund.  Andelomi shall however not be liable for any sums which you have paid to any other persons in connection with your reservation. 

9. ONLINE BOOKING 

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions and we reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

Andelomi makes use of a third party online booking system and we will use reasonable endeavours to ensure that the system is reliable and that your payment details are kept secure.  We will also use reasonable endeavours to ensure that the booking system has full system functionality at all times.  You agree that Andelomi will not be liable to you or any other person in respect of loss or damage arising from the use of our website or any online booking systems.

10. WIRELESS INTERNET

We will endeavour to provide you with a free wireless internet connection for the duration of your stay.  The wireless internet connection may not be accessible on all parts of our large property and the connection is unsecured. 

You may use the internet at your own risk and hereby indemnify and hold Andelomi harmless against any loss or harm of whatsoever nature and howsoever arising, whether direct or indirect, from the dissemination of any data through the use of Andelomi’s internet facilities.

11. DISTURBANCE OR NUISANCE

We reserve the right to determine acceptable levels of noise or behaviour of guests, particularly at night and between the following hours:  22:00 – 08:00.

We also reserve the right to require guests to leave Andelomi if they (or any allowed pets) are:

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• Causing a nuisance and/or disturbing other guests or staff; or

• Acting in a manner which, in the sole opinion of Andelomi management, would be regarded by a reasonable person as unacceptable.

In the event that you are required to leave in pursuance of this clause 11, you will be required to settle your bill immediately and will not be entitled to repayment of any payments already made. 

12. WARRANTIES & DISCLAIMER

You warrant that every instruction and all information given by you to us shall be accurate, true and correct.

We make no warranties, representations, statements or guarantees (whether express or implied) regarding, without limitation, the website, its content and/or accuracy thereof, any services provided via our website or the suitability of any of the services for a particular purpose or the effectiveness of any security or encryption facilities.

We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components.

Andelomi, its employees, agents or representatives shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered by you as a result of:

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• The conclusion of an agreement for accommodation or any other services at Andelomi; or 

• Which may be attributable (directly or indirectly) to your use of, or reliance on, our website, including any information provided thereon and services provided via this website; or

• Any viruses that may infect your computer or other property on account of your access to and/or use of our website; or

• The efficacy of any security or encryption facilities.

You indemnify and hold Andelomi harmless in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid. 

You agree that you will not, in using our website, infect it with any computer programme, including but not limited to a virus, that may damage, interfere with, delay or intercept data or information on the website and you indemnify and hold Andelomi harmless for any damage or loss caused by any such act.

13. INTELLECTUAL PROPERTY

The content on the Andelomi website, including all registered and unregistered trade marks, logos and other graphics, unless clearly evident otherwise, constitutes the intellectual property of Andelomi.

14. LINKS TO THIRD PARTY WEBSITES

The Andelomi website may contain links to other websites carrying information produced by third parties.  These links are not to be interpreted as constituting a relationship between Andelomi and such third party or any endorsement by Andelomi of such third party, its products, services or the content of its website.  

Accordingly, the use of or reliance on third party links is at your own risk and Andelomi shall not be held responsible or liable for the contents, use or inability to use or access any third party website or any links contained in any third party website.

15. ADVERTISING

We only intend to send you email communications that will be useful to you and that you want to receive.  When you provide us with personal information, we may periodically contact you via email or texxt message and provide information about special offers and promotions that may be of interest to you.  These communications will relate to Andelomi offers and may also include the promotions of select, reputable third parties with whom Andelomi has a strategic marketing relationship because they offer produces or services that we believe would be of interest to you.   Should you not wish to receive these email communications, please let us know by contacting us. 

16. PERSONAL INFORMATION

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Your personal information shall be handled in accordance with our Privacy Statement.

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17. FORCE MAJEURE

Delay or failure by Andelomi to comply with these terms and conditions if occasioned by or resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any Government or other authority, compliance with Government orders, demands or regulations, or any circumstances of like or different nature beyond the reasonable control of Andelomi, will not be deemed to be a breach of these terms and conditions nor will it subject either party to any liability to the other. 

In the event that either of us is prevented from carrying out its obligations in terms hereof by reason of force majeure, the parties will consult with each other regarding the future implementation of these terms and conditions. If no mutually acceptable arrangement is arrived at, Andelomi shall be entitled to terminate all of its rights and obligations in terms of or arising from these terms and conditions and/or any service forthwith on written notice.

18. DAMAGE & DEBT COLLECTION

In the event that you damage any part of Andelomi’s premises intentionally, recklessly or negligently, you shall be personally liable for any damage which may arise as a result of your actions.

In the event that we deem it necessary to instruct attorneys to collect any amount owing to us, you agree to pay all legal costs on a scale as between attorney and own client, including collection commission, collection charges and the costs of appointing a tracing agent if such appointment is required.

A certificate from the Andelomi management shall constitute proof of your indebtedness (and of the particulars of such indebtedness) for all purposes, specifically including any action instituted by us against you and/or any of your party.

19. GENERAL 

These terms and conditions, and any specific terms and conditions that you agree to when making a booking at Andelomi via a third party website, constitute the entire agreement between us and supersede all prior oral and written agreements relating to your visit to Andelomi.  No failure or delay on the part of Andelomi in exercising any right or remedy hereunder or enforcing these terms and conditions shall operate as a waiver thereof. 

Clause and paragraph headings are for purposes of reference only and shall not be used in interpretation. All provisions of these terms and conditions are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other.  If any provision should be held to be invalid, unenforceable or unlawful then it shall be severable from the rest and the remaining provisions shall continue in full force and effect.

20. GOVERNING LAW

These terms and conditions shall be governed in all respects by the laws of the Republic of South Africa.

21. COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously.  Please click here to submit any complaints or comments in connection with your stay at Andelomi.